Support & Troubleshooting
Diagnose and resolve PointClickCare system issues to minimize operational disruptions. Communication with PCC - including Client Success Managers and the IT Support Desk – is coordinated to escalate, track, and follow through on outstanding items. Ongoing user support addresses staff questions, assists with troubleshooting, and provides best-practice recommendations informed by experience across multiple long-term care homes.
- Issue diagnosis and resolution
- PCC escalation and case coordination
- End-user support and guidance
Contact me for immediate troubleshooting support, or to browse the full list of specialized consulting services, please view the core services overview.
Alison Exley, Registered Practical NurseCheri’s expertise with PointClickCare is outstanding, and her knowledge has greatly supported our LTC operations. She responds quickly and efficiently to every request, making complex issues easy to understand. Her kindness and professionalism make her a true pleasure to work with.
